Candidate Knowledge Base

FAQ by individuals for whom verification is initiated by their current or prospective employer (or possibly a service provider)

I got a registration link from OnGrid, what needs to be done?
OnGrid triggers a self-registration link when either your current or prospective employer (or possibly a service provider) wishes to initiate a background v...
Wed, 10 May, 2023 at 4:55 PM
I got an address verification letter from OnGrid, what needs to be done?
The letter is delivered to complete your address verification as part of the ongoing background verification. The requester's name (Company or Individua...
Wed, 10 May, 2023 at 4:55 PM
How does OnGrid protect my data and documents?
OnGrid is an ISO 27001:2022 certified organization, that uses highly secure state-of-the-art cloud infrastructure for information security. OnGrid platform&...
Thu, 4 Jan, 2024 at 10:43 AM
I got a digital address verification link from OnGrid, what needs to be done?
The link is provided to complete your address verification as part of the ongoing background verification process. The requester's name (Company or Indi...
Wed, 10 May, 2023 at 4:56 PM
Why am I getting reminders for missing information?
OnGrid sends reminders to you when there is some information missing on your profile or when additional information/documents are required to complete your ...
Wed, 10 May, 2023 at 4:57 PM
What if I'm getting reminders for missing information that I don't have available with me currently?
In case you are receiving regular reminders from OnGrid for updating missing information and the required information/ documents are not available with you...
Wed, 10 May, 2023 at 4:58 PM
I am no longer working with the company but still getting reminders to upload information/documents on OnGrid, what needs to be done?
Reminders for missing information/ documents are sent to complete your ongoing background verification. The requester's name (Company or Individual who ...
Wed, 10 May, 2023 at 4:58 PM
I am a fresher but my link is requesting me to upload employment documents, what needs to be done?
A self-registration link is sent to the candidate by the Company or Individual who has requested your Background verification. All the verifications that ar...
Wed, 10 May, 2023 at 4:58 PM
How to reset your password?
Follow these steps to reset your password on the OnGrid portal www.ongrid.in  Steps: Navigate to the OnGrid sign in page and click on 'Forg...
Thu, 25 Apr, 2024 at 2:59 PM