In case you are receiving regular reminders from OnGrid for updating missing information and the required information/ documents are
not available with you currently, you can inform the OnGrid team the timeline by when the information/ document is expected to be received by writing an email to support@ongrid.in.
This will ensure that repeated reminders to provide the same information will be temporarily stopped till the future date provided by you.
Missing information impacts your ongoing background verification process. You can update the required information/documents once available, by using the link in the email/ SMS sent from OnGrid.